Managed Services



H&D Technologies Managed Services solution supports and monitors your information technology infrastructure, remotely, twenty-four hours-a-day, 365 days-a-year.

Managed Services helps us identify, diagnose, and resolve complex IT issues before they become a serious problem. We listen to all of your technical squeaks so your business is never down because of an IT issue. With H&D managing your technology, you can focus on your core business. Let our quality network support experience work for you.

We provide coverage for the following key areas:

Faults - continually monitors your network, system and application environment, providing alerts that enable rapid identification of problems based on pre-defined threshold limits. All critical alerts result in immediate notification through paging and/or e-mail.

Assets - track IT assets by IP address, node name and software image for capacity planning, maintenance and accounting purposes.

Performance - monitors networks, systems and applications, providing hourly, daily and weekly performance reports on key IT metrics, such as CPU, memory, disk, and circuits. This enables rapid identification of potential problems (i.e. over-subscription) before they impact network service.

Security - delivers detailed security scans, enabling rapid identification of potential security vulnerabilities that could affect critical business operations. Intrusion monitoring gives you the ability to document ?who is doing what to whom? within host resources and effectively provide audit trails on the use of the ?admin? password as well as access and privileges within a Windows computing environment.